We would like to draw your attention to Tiger Lifting’s policy on the returning of goods, either when:
a. Incorrect goods have been ordered by the distributor or end user.
b. Goods have been despatched but are later cancelled or unwanted by the distributor or end user.
On either of the above occasions, unless otherwise confirmed in writing to the contrary, we will levy a standard handling charge. This charge covers handling costs as well as QA and inspection of returned goods. The handling charge ranges from 15% to 25% of the net value less any carriage charges, depending on the goods and their condition. Items manufactured to customers’ special requirements cannot be returned for credit.
Before returning any goods you must contact us for authorisation. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the goods using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
When we receive the goods, we will inspect each item before it is accepted back. Goods that can’t be returned to a saleable condition will not be accepted back. The acceptance or not of the goods and the handling charge to be applied will then be communicated back to you.